Template notice: These policies are starting templates. Have a licensed attorney review and finalize them before going live, especially given age-restricted, in-store pickup operations.
Refund Policy
Last updated: 2026
Online Orders
Unused items in original condition may be returned within 30 days of delivery for a refund to the original payment method. Refunds are processed through Stripe and may take 5–10 business days to appear.
Non-Returnable Items
Final-sale, personalized, or clearance items are not eligible for return unless defective.
Pickup Reservations
Pickup reservations are not prepaid online, so there is nothing to refund for an unclaimed reservation. In-store purchases are subject to the store's in-person return policy.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 7 days of delivery with photos and we will arrange a replacement or refund.
[Attorney review required: state-specific return-law disclosures.]